Terms of service and conditions

This website under www.d elenzokids.com, is operated by dE.LENZO Linen From Europe SLU Data registry: CIF B01821115. Alicante Mercantile Registry Volume: 4311, Folio: 105, Inscription 1 with Sheet A-170791.

References to "us" and "our" will be considered references to dE.LENZO LINEN FROM EUROPE SLU
This document will help you understand the conditions under which we exercise our service, and what guarantees we offer both in our service as in the quality of our products. dE.LENZO is a name and trademark registered by the OEPM.

We ask you to carefully read these Conditions, and our Privacy Policy (together, the "Data Protection Policies") before using this website. By using this website or placing an order through it, you consent to be bound by these Conditions and by our Data Protection Policies, so if you do not agree with all the Conditions and with the Protection Policies of Data, you should not use this web page. If you have any questions related to the Conditions or the Data Protection Policies, you can contact us through our contact form.

Our data:
The sale of articles through this website is carried out under the name dE.LENZO by dELENZO LINEN FROM EUROPE S.L.U. NIF B01821115. Social address: Calle TEÍX, n ° 9 in Cocentaina, Alicante, SPAIN. Contact email hola@delenzo.com
dE.LENZO and dE.LENZO LINEN FROM EUROPE is a trademark and registered name and both its name and its logo are the property of Elena LLorens Martínez. No. 4,013,445, No. 4,027,899 and No. 0,402,185.

1.1 You can access most areas of www.delenzo.es without registering your data with us. You will be asked to record your details only when you want to place your order.
1.2 We can revise these terms and conditions at any time by updating this post. From time to time visit www.delenzo.es to review the current terms and conditions, as they are binding on you. Certain clauses of these terms and conditions may be replaced by expressly designated legal notices or terms located on particular pages of www.delenzo.es If you do not wish to accept new terms and conditions after having given notice, you should not continue using www.delenzo.es

Place orders on our website
2.1 It is considered that you can place an order with us through our online payment gateway within our web. As part of the payment process, you can always check that your information is correct. We will send you a receipt notifying that you have made the purchase correctly.
2.2 To accept the order, the following must be fulfilled:
  • That we have availability of articles
  • That the payment has been correctly authorized
  • That there has been no error in the prices or description of the product
  • That the established eligibility terms are met

Once we verify that everything is correct, we will proceed to prepare the order for subsequent shipment.

Guarantee of our products

We guarantee the quality of our products and this does not affect the legal rights of the consumer and user due to the lack of conformity of the products with the contract (RDL art.125.d) and the rights. additional to the legal ones (RDL art.125.d)

Our orders are generally shipped using a private courier service. In dE.LENZO we consider that the shipment should be efficient, fast and safe but, if for any reason, we could not meet the established delivery deadlines due to problems or circumstances beyond the control of dELENZO, the user would be informed immediately and the user would be fully entitled to establish a new delivery date or wait for the established period. In any case, home deliveries will always be made in business days .
If it is impossible to deliver the order due to the absence of the User, the order could be returned to the stock. However, the carrier will leave a notice explaining where the order is and how to get it delivered again.

3.1 All prices include VAT (if applicable) at current rates. We reserve the right to express the price without VAT, but we will show the VAT separately once the purchase is completed, in the final price.
3.2 Our prices are periodically reviewed and any changes will be implemented on our website at our discretion without retroactive character. Your order confirmation will confirm the total value / price of your purchase.

Cancellation and return policy
4.1 If you wish to cancel your order: You can notify us by email to orders@delenzo.com before we have sent you the items or when the items have already been shipped, returning the items to us in accordance with clause 4.2 below.
4.2 You can return the items within 7 days. The shipping costs of your order and the cost of returning the items will be borne by the company and reimbursed to the customer in the same way that they made the payment (card or transfer) and must be sent to C / Teix 9 CP. 03820, Cocentaina, Alicante.
4.3 We will not accept the return:
  • In the event that the product has been used
  • In the event that the product has been manufactured or customized specifically for you, under your guidelines and does not present any fault or damage.
  • In the specific case of masks and filter covers. For this specific case, if they arrive defective, we will refund the amount paid by the customer.
The provisions of this clause 4.3 do not affect your statutory rights.
  • If the items are damaged or defective on arrival or we send you the wrong order, please contact us within 48 hours and we will arrange the replacement of the items or issue a refund (we will also reimburse your expenses initials of postage and packaging).

In case you want to withdraw from the purchase contract: Model withdrawal form. (Drag the pointer; copy and paste this form into a document)

FOR THE ATTENTION OF dELENZO linen from Europe SLU, with address at calle Teíx, number 9. de Cocentaina 03820, Alicante, Spain and email hola@delenzo.com
I hereby inform you that I am withdrawing of my contract of sale of the following good:
Order number: received on:
Consumer's name:
Consumer's address:
Consumer's signature (only if this form is sent on paper)
(*) Delete what does not apply.

5.1 If you want to download our images for your own use, you must check with the brand and take into account the following:
  • No document or graphic related to www.delenzo.es is modified in any way nor will it be misused.
  • None of our images can be used in other web pages under the name of another company or registered or unregistered trademark
  • None of our images will be published on external social networks under a company name or brand other than dE.LENZO.

5.2 Unless otherwise indicated, the copyright and other intellectual property rights of all materials on www.delenzo.es (including, without limitation, photographs and graphic images) they are our property. If you breach any of the terms of these terms and conditions, your permission to use www.delenzo.es will automatically terminate and you must immediately destroy any downloaded or printed excerpts.
5.3 All rights not expressly granted in these terms are reserved.

Access to the service
6.1 Although we strive to ensure that www.delenzo.es is normally available 24 hours a day, we will not be responsible if for any reason www.delenzo.es is not available at any time or for any period.
6.2 Access to www.delenzo.es may be suspended temporarily and without prior notice in case of system failure, maintenance or repair or for reasons beyond our control.

Visitor Conduct and Material
7.1 Aside from personally identifiable information, which is covered by the Privacy Policy, any material that you transmit or post on www.delenzo.es will be considered non-confidential and non-proprietary. We have no obligations with respect to such material. We and our named persons will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things incorporated therein for any and all commercial or non-commercial purposes.
7.2 It is prohibited to publish or transmit to or from www.delenzo.es any material:
(a) Threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, capable of inciting racial hatred, discriminatory, threatening, scandalous, inflammatory, blasphemous, in violation of trust, in violation of privacy or that may cause annoyance or inconvenient;
(b) for which you have not obtained all necessary licenses and / or approvals;
(c) that constitutes or encourages considered behavior as crimes, that give rise to civil liability or that are contrary to the law or that infringe the rights of any te rcero in the UK or any other country in the world;
(d) that is technically harmful (including, without limitation, computer viruses, logic bombs, Trojans, worms, harmful components, data or other malicious software or harmful data).
7.3 You may not misuse www.delenzo.es (including, without limitation, hacking).
7.4 We will cooperate fully with any police authority or with a court order that requests or orders us to disclose the identity or locate any person who publishes any material in violation of clauses 7.2 or 7.3.

Information update
8.1 We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive. If you do not agree with the modifications made, we recommend that you do not use our website

Your comments and suggestions are welcome.We kindly ask you to send us such comments, suggestions and queries through our contact channels or the postal address indicated in Our data , of these Conditions In addition, we have official complaint forms available to consumers and users. You can request them by calling 674 448 960 through our contact channels. Likewise, you can send your complaints and claims through our contact channels or by email hola@delenzo.com, which will be attended to by our customer service in the shortest possible time and, in any case, within the legally established period . Likewise, they will be registered with an identifying code that we will make known to you and will allow you to track them. If you as a consumer consider that your rights have been violated, you can direct your complaints to us through the email address hola@delenzo.com in order to request an out-of-court dispute resolution. In this sense, if the acquisition between you and us has been held online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court dispute resolution with us in consumer matters accessible through the Internet address http://ec.europa.eu/consumers/odr/.